Return & Exchange Policy

Customer Satisfaction is Our Priority

At ChiltanLife, we are committed to providing high-quality wellness products and ensuring a smooth shopping experience. If, for any reason, you receive an incorrect, damaged, or defective product, we are here to help.

A Note About Natural Products

Our products are made using carefully selected natural ingredients. In rare cases, natural products may attract insects if they are exposed to improper storage conditions during transit or after delivery.

Please don't panic. If you receive a product with a genuine quality issue from our end, we will gladly replace or exchange it in accordance with this policy.

Eligible Returns & Exchanges

You may request a return or exchange if:

  • You received the wrong product.
  • Your product arrived damaged during delivery.
  • The product has a manufacturing defect.
  • There is a verified quality issue from ChiltanLife's side.

To be eligible, you must notify us within 24 hours of receiving your order.

How to Request a Return or Exchange

Please contact our Customer Support team within 24 hours of delivery.

Phone:

+92 333 8880109

+92 316 7671166

To help us process your request quickly, please provide:

  • Your Order Number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Return Process

Once your request has been reviewed and approved:

  1. You will be asked to return the affected product.
  2. The product should be unused (where applicable) and returned in its original packaging.
  3. After we receive and inspect the returned item, we will process your replacement as quickly as possible.

If the issue is confirmed to be from ChiltanLife's side, the replacement product will be shipped at no additional shipping cost.

Customer-Initiated Exchanges

If you wish to exchange a product for personal reasons (such as ordering the wrong item or changing your preference), we may facilitate an exchange where possible.

In such cases:

  • The customer will be responsible for the applicable return and reshipping charges.
  • The product must be unused, unopened, and in its original packaging.

Exchange requests remain subject to approval after product inspection.

Replacement Timeline

Once the returned product has been received and approved by our Quality Team:

  • Replacement orders are generally dispatched within 5–7 business days.
  • Delivery timelines may vary depending on your location and courier availability.

Products Not Eligible for Return

For hygiene and product safety reasons, we may not accept returns if:

  • The product has been used or opened (unless it has a verified manufacturing defect).
  • The original packaging is missing or significantly damaged.
  • The issue is reported after 24 hours of delivery.
  • The product has been damaged due to improper handling or storage after delivery.

Our Commitment

At ChiltanLife, every order is carefully inspected before dispatch. If we make a mistake, we take full responsibility and will work to resolve the issue quickly and fairly.

Your trust and satisfaction remain at the heart of everything we do.