Welcome to ChiltanLife

Welcome to ChiltanLife. By accessing or using our website, purchasing our products, or using any of our services, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.

If you do not agree with any part of these Terms, we recommend that you do not use our website or services.

Collection of Personal Information

To provide our products and services efficiently, we may collect certain personal information when you:

Create an account
Place an order
Subscribe to our newsletter
Contact our customer support
Complete online forms on our website

This information may include your name, email address, phone number, billing address, shipping address, and other details necessary to process your order.

Providing certain information is voluntary; however, some details are required to complete purchases and deliver our services.

Collection of Non-Personal Information

When you visit the ChiltanLife website, certain technical information may be collected automatically, including:

IP Address
Browser Type
Device Information
Operating System
Language Preferences
Pages Visited
Time Spent on the Website
Search Activity
Website Usage Statistics

This information helps us improve website performance, security, and customer experience.

Product Pricing & Service Changes

We strive to ensure that all product prices displayed on our website are accurate.

However:

Product prices may change without prior notice.
ChiltanLife reserves the right to modify, update, suspend, or discontinue any product, service, feature, or website content at any time.
Such changes may be made without prior notification.

ChiltanLife shall not be liable for any price changes, service interruptions, or product discontinuation.

Billing & Account Information

To ensure smooth order processing, customers agree to provide accurate and up-to-date information when placing an order.

This includes:

Full Name
Billing Address
Shipping Address
Contact Number
Email Address
Payment Information (where applicable)

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

This may include orders:

Placed under the same customer account
Using the same payment method
Using identical billing or shipping addresses
Suspected of reseller or distributor activity
Suspected of fraudulent or unauthorized transactions

If an order is modified or cancelled, we may attempt to notify you using the contact information provided during checkout.

Order Cancellation Policy

If you wish to cancel an order, please contact our Customer Support team as soon as possible.

Most orders are processed and dispatched within 24 hours of confirmation.

Cancellation Conditions

Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellation is no longer possible.
Cancellation requests are subject to verification of the current order status.

Contact for Order Cancellation

Phone: +92 333 8880109

Phone: +92 316 7671166

Email: support@chiltanlife.com

Please keep your Order Number available when requesting a cancellation.

Delivery Policy

ChiltanLife is committed to providing fast and reliable delivery across Pakistan.

While we make every effort to ensure that every order is packed accurately, mistakes may occasionally occur.

If you receive an incorrect item, please contact our Customer Support team immediately.

Customer Support

Phone: +92 333 8880109

Phone: +92 316 7671166

If an incorrect product has been delivered due to our error:

We will arrange delivery of the correct product at no additional cost.
We will arrange collection of the incorrectly delivered item.

Returned products must:

Be unused.
Remain in their original packaging.
Include all original accessories (where applicable).
Be returned in resalable condition.

Product Availability

All products displayed on the website are subject to availability.

If an item becomes unavailable after an order has been placed, we reserve the right to cancel or modify the order. In such cases, customers will be informed as soon as reasonably possible.

Intellectual Property

All content available on the ChiltanLife website, including but not limited to:

Logos
Product Images
Product Descriptions
Website Design
Graphics
Text
Icons
Branding

is the intellectual property of ChiltanLife and may not be copied, reproduced, modified, distributed, or used without prior written permission.

Limitation of Liability

ChiltanLife makes every reasonable effort to ensure that all information on this website is accurate and up to date.

However, we do not guarantee that the website will always operate without interruptions or errors.

To the fullest extent permitted by applicable law, ChiltanLife shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.